Terms & Conditions

Terms & Conditions

The following terms and conditions apply between you and Esprit Retail Pte Ltd (hereinafter "Esprit", "Esprit online store" or "we/us"):



1. Conclusion of Contract

1.1. Our product presentation in the Esprit online store solely represents a non-binding invitation for you to purchase merchandise from us.

1.2. By sending your order, you submit a binding offer to conclude a sales contract with us.

1.3. We accept your offer by delivering the merchandise. The automatically generated order confirmation e-mail does not constitute acceptance of your offer. It merely documents the fact that we have received your order. We decide at our own discretion whether we will accept an order or not. We will notify you immediately in the event we do not intend to carry out your order.

1.4 While processing your order, we will inform you by e-mail if we determine that the products you have ordered are not available. No contract is concluded if the merchandise is not available.

1.5 We only sell our merchandise to end consumers who are 18 years of age or older and only in standard commercial quantities.

1.6 The ordering process in our online store comprises 3 steps. In the first step you select the desired merchandise. In the second step you have the option - if desired - of registering for or logging on to Esprit Friends. The third step allows you to enter the invoice and delivery address and select the desired payment method. When this process is complete you will be able to place your order with us. After you have submitted your order, you will have the opportunity to print it.



2. Voluntary Exchange Option

2.1 Independent of your legal right of revocation, we voluntarily offer you the option of returning products you purchase from us. This allows you to return any items purchased in the Esprit online store at your own cost within 30 days of purchase by completing the enclosed returns form included with your order, provided the merchandise is complete, unused and undamaged. You are only permitted to inspect the merchandise in a manner similar to trying it on in a store. For merchandise affixed with a special hygiene adhesive or a hygienic seal/shrink wrap, this only applies insofar as the adhesive, seal or shrink wrap has not been opened.

2.2 The voluntary exchange option does not apply to personalised items or items that are manufactured according to customer specifications.

2.3 Beyond this, the legal right of revocation outlined in Item 3 applies.



3. Returns, Replacements and Refunds / Consumer Rights & Guarantees

All your usual consumer rights apply when you shop with a Singapore online business. The law relating to the domestic sale of goods in Singapore is governed by the Sale of Goods Act, Cap 393 (`SGA´).

Online businesses selling goods and services must:

  • ensure products and services meet Malaysia safety regulations
  • not mislead you or hide costs and other details from you
  • compete fairly to ensure a variety of choices on quality and price
  • give you automatic guarantees with the right to ask for a repair, replacement, refund, cancellation or compensation as appropriate if there is a problem
  • have the right to sell you a product–it mustn’t be stolen and must belong to the business or individual and not come with any outstanding debts.


Acceptable quality takes into account what would normally be expected for the type of product and cost. Products must also:

  • match descriptions made by the salesperson, on packaging and labels, and in promotions or advertising
  • match any demonstration model or sample you asked for
  • be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing
  • meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers
  • have spare parts and repair facilities available for a reasonable time after purchase unless you were told otherwise.


Lemon Laws protect Singapore consumers against defective goods that fail to conform to contract or are of unsatisfactory quality or performance standards at the time of purchase. This law obligates Esprit to repair, replace, refund or reduce the price of a defective good.

The law presumes a defect reported within 6 months of delivery existed at the time of delivery. Beyond 6 months consumers may seek recourse but will need to prove the defect existed at the time of delivery.

Consumers are not entitled to a remedy if;

  • they damaged the item
  • they misused it and caused the fault
  • they had tried to repair it themselves or by someone else
  • the consumer knew about teh fault before they bought the goods
  • change of mind


Returning the product
  • You are responsible for returning the product, unless the cost of doing so is significant. In the case of a faulty item, the business must organise and pay for the return or exchange.
  • You do not have to return products in the original packaging in order to get a refund.


4. Delivery/Shipping Costs

4.1 Delivery is free within Malaysia for orders of RM250 or more.

4.2 Delivery in Malaysia costs RM25.00 for orders under RM250. We do not deliver outside of Malaysia.

4.3 Orders within Malaysia are dispatched 2 to 3 working days after the order date.



5. Pricing and Payment Methods

45.1 The prices listed at the time the order is placed apply. All prices include legally applicable sales tax.

45.2 All prices on the website are in Malaysia (Ringgit Malaysia).

45.3 Merchandise may be paid for using one of the methods suggested in the order process under the terms and conditions outlined therein. We reserve the right to exclude certain methods of payment.



6. Reservation of Title

The merchandise remains our property until it is paid in full.



7. Warranty

Unless express provisions have been made to the contrary, the legal warranty regulations apply.



8. Copyright and Trademark

All of the contents of the website, including text, graphics, photos, images, videos, sounds, illustrations and software are our property or the property of affiliated companies, licensees and/or content providers. This content is protected by copyright and other laws. It may only be used with our express consent.

All trademarks used on the website are our trademarks provided nothing to the contrary is stated. They may not be used without our prior written approval.



9. Applicable Law

The laws of Singapore apply to our contract relationship with you.



10. Imprint/Online Store Operator Suite 23.01, Level 23, Centrepoint South, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur.

Terms of Use

Trademarks
"ESPRIT" and other marks, logos and service names are trademarks of Esprit International. Esprit International's trademarks must not in any way be used in connection with any product or service that is not related to Esprit International or its affiliates, unless a prior written licence is obtained from Esprit International. All other trademarks not owned by Esprit International or its affiliates that appear on this website are the property of their respective owners, who may or may not be connected to or sponsored by Esprit International or its affiliates.

Copyright
All content included on this website, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Esprit International or its content suppliers. The compilation (meaning the collection, arrangement and assembly) of all content on this website is the exclusive property of Esprit International. All software used on this website is the property of Esprit International or its software suppliers. All the content, compilation and software are protected by English and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this website may be permissible provided prior written consent of Esprit International is obtained through written request made to Esprit International.

Use of Site
This website or any portion of this website may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose that is not expressly permitted by Esprit International. Esprit International and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Esprit International believes that the user's conduct violates applicable law or is harmful to the interests of Esprit International or its affiliates.

Uploads
Esprit International may allow users to upload comments and other content to this website. If you post comments or other content on the site, you grant Esprit International and its affiliates a royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such comments or other content throughout the world in any media. You also grant Esprit International and its affiliates and sub-licensees the right to use the name that you submit with any comment or other content, if any, in connection with such comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the comments and other content that you post on this website and that use of your comments or other content by Esprit International and its affiliates will not infringe upon or violate the rights of any third party.

Copyright complaints
Esprit International and its affiliates respect the intellectual property of others. If you believe that any of your works have been copied in a way that constitutes copyright infringement, please e-mail your complaint to malaysia@esprit-friends.com

Links to third-party sites
This website may contain hyperlinks to websites unrelated to Esprit International or its affiliates. Such hyperlinks are provided for your reference and convenience only. Esprit International should not be taken as endorsing the operator or the content of such third-party website. You may use such links only at your own risk, and you are solely responsible for all consequences of such use.

Links to us
You may use a hyperlink to this website from your website on the following terms: a.You will not make, publish or distribute any advertising, marketing, promotional or other materials (whether print, electronically or otherwise) that use the name of Esprit International or its affiliates, the "ESPRIT" trademark or any other trademark of Esprit International or its affiliates, without prior written approval of Esprit International; b.You acknowledge and agree that Esprit International and its licensors own all the intellectual property in and relating to "ESPRIT" and all content contained therein, and nothing in these Terms of Use shall be construed as a license of any of the intellectual property; c.You will terminate the hyperlink within three (3) days of your receipt of a notice from Esprit International and will forever refrain from including a hyperlink to this website on your or your associates' websites, without prior written consent of Esprit International. This right of termination by Esprit International may be exercised at any time for any reason, and the termination notice shall be deemed to have been received by you if it is sent by e-mail to the listed registrant on your website's domain name registration or to any e-mail address provided on your website; d.Any person linking to this website through your website shall be bound by these Terms of Use.

Information on Esprit Holdings Limited
Esprit International is a private limited partnership and its financial information is not available to the public. Esprit Holdings Limited is an affiliate of Esprit International and maintains a primary listing on the Hong Kong Stock Exchange and a secondary listing on the London Stock Exchange. Information of EHL as contained or accessible on this website shall not to be construed in any way as an offer to sell or the solicitation of an offer to buy any security of EHL in any jurisdiction. It is for general reference only and should not be used or relied on without professional advice. It is current only as of the date specified or the date of posting, whichever is earlier, and both Esprit International and EHL disclaim any obligation to update or correct information of EHL following any financial, business or other development occurring thereafter. Esprit International and EHL specifically disclaim all responsibility in respect of any use or reliance on any information of EHL, whether financial or otherwise, contained in or accessible through this website.

Disclaimer
This website is provided by Esprit International on an "as is" basis. Neither Esprit International nor EHL makes any representation or warranty of any kind, express or implied, as to the operation of the website or the accuracy or completeness of the information, content, materials, services or products included on this website. To the full extent permissible by applicable law, Esprit International disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Neither Esprit International nor EHL are liable for any loss or damages of any kind, whether negligent or not, arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.

Privacy
You consent to us using and processing any personal data supplied or collected in connection with your use of this website for the purposes, ways and means as stated in the Statement of Privacy Policy of this website.

General
This website was designed by Baozun in China. The laws of Singapore will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our website and these disclaimers, Terms of Use, terms and conditions at any time by posting on this website, without any other notice. Your access or use of this website after any changes have been posted will constitute your agreement to the modified Terms of Use and all changes. If any provision of these Terms of Use is invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision. All rights not expressly granted herein are hereby reserved. These Terms of Use supersede any prior or contemporaneous communications between this website or any of its affiliates and yourself regarding this website and its content.

To contact us: Esprit Online Store Suite 23.01,Level 23, Centrepoint South, Mid valley City Lingkaran Syed Putra,59200 Kuala Lumpur,Malaysia