Return Information

HOW DOES IT WORK?

We are happy to refund any item except for lingerie, fashion earrings, swimwear and items with hygiene sticker within 30 days of purchase. Returns are easier now that you simply need to submit your online return request first, bring return item(s) and packing list to any Esprit retail stores across Malaysia. You can check the store finder on our website for store details. Or post to Esprit Online Returns:

Esprit Online Returns
G076-079 & F075-079, Mid Valley Megamall, 
Mid Valley City, 
Lingkaran Syed Putra, 
59200 Kuala Lumpur

Once the refund has been processed, you will receive a confirmation email. Refunds will be issued through the same payment method used to make the original purchase. Please note it can take up to 2 weeks from the date you post your return for your account to be credited. It depends on your billing cycles for the refund to show on your statement. You also can exchange within 30 days of purchase. Exchange can only be on same style number at Esprit Retail Stores only. If the size or color is not available at Esprit Retail Stores, we encourage you to return the unwanted item for a refund and place a new order. At this time exchanges cannot be made through the Esprit Online Store. All returned items must be sent back with original tags attached and items must be intact, unwashed, unused and undamaged. Due to hygiene reasons, any products like lingerie, fashion earring, swimwear and items with hygiene sticker cannot be returned and exchanged. 


RETURNS PERIOD 

You can return any items purchased except for lingerie, fashion earrings, swimwear and items with hygiene sticker at Esprit Online within 30 days of purchase. This also includes SALE items.


FAULTY GOODS 

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact Esprit Customer Service on 1800 818 139 or email [malaysia@esprit-friends.com ](malaysia@esprit-friends.com ) to discuss your faulty item. Then download the Online Returns Form, complete and send back with faulty item. Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund. Esprit will pay all freight charges on faulty items.