Delivery & Returns
Delivery & Returns
Delivery is free with a minimum order of RM250 or more. Orders under RM250 incur a delivery fee of RM25.
Delivery fee is calculated on total purchase less discounts.
Please note that our courier is S.F. Express.
Once the order has left the warehouse, you will receive delivery confirmation by e-mail.
For Malaysia, orders will be delivered within 2-3 business days; the delivery time is from 9am to 6pm.
Please note - orders cannot be delivered to a PO Box.
Collection in Esprit Stores
Unfortunately it is not possible to pick up an online order at an Esprit store.
Alternate delivery address
You can select an alternate delivery address from those saved in your Address Book whilst at the delivery address step of Checkout.
Your item will be delivered with a signature of receipt.
Upon an unsuccessful delivery attempt by the courier, a card will be left for you to contact them for a redelivery date and timing.
You also have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery or send the item as a gift. Just remember this will be your preferred delivery address so you will need to change it back if sending your next online order to a new location. Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Tracking your delivery
Your delivery confirmation email will also include a consignment number. To track the whereabouts of your parcel click on the link for Malaysia
http://www.sf-express.com/my/en/dynamic_functions/waybill/#search/bill-number/ and enter your consignment number. The status of your parcel will be shown.
As a Esprit Club member, you can also track your order by going to My Orders under My Account in My Esprit ( top left of website ). Go to the order details of the order that you want to track to view the status.
By clicking on ‘track this order’ you are taken to Speedpost EMS website where you can find the most up-to-date information available on where your order is. Please note that until the carrier updates their computer with your tracking information, you’ll be unable to track your order via the web. It is therefore possible that when we provide you with the tracking link, on the first day after you place your order, no tracking information will yet be available. However, the carrier usually updates their information within one business day of the time that we provide you with the link, so if no information is yet available please check again later. Some orders are packaged in more than one box. Each box will have its own unique tracking number.
Some possible statuses you will see are:
If you don’t receive your order within normal delivery time and you cannot find the information through http://www.sf-express.com/my/en/dynamic_functions/waybill/#search/bill-number/, please contact Esprit Customer Service so that we can investigate the whereabouts of your order.
If after 7 working days, your order has not arrived, we will lodge a lost parcel investigation. It can take up to 7 days for a response on the lost parcel investigation. If goods have been lost, we will endeavour to refill the order or we will refund the order.
Missed the Courier
Upon an unsuccessful delivery attempt by the courier, the courier will contact you for re-delivery arrangement.
In the event you receive goods that you did not order or an item is missing from your order but has been invoiced, please contact Esprit Customer Service on 1800 818 139 or email firstname.lastname@example.org and we will correct the order and organise the return. Esprit will cover any costs associated with returning an incorrect order item.
How does it work?
We are happy to refund any item except for lingerie, fashion earrings, swimwear and items with hygience sticker within 30 days of purchase. Simply complete the Returns Form enclosed with your order, attach with receipt and return in any of our stores. Check the storefinder on our website for store details. Or you can contact Customer Services on 1800 818 139 for support.
Lost your form? Click 'Download Returns Form' below, print and complete including reason for return, and attach to your return.
Once the refund has been processed, you will receive a confirmation email. Refunds will be issued through the same payment method used to make the original purchase. Please note it can take up to 2 weeks from the date you post your return for your account to be credited. It depends on your billing cycles for the refund to show on your statement.
You also can exchange except for lingerie, fashion earrings, swimwear and items with hygience sticker within 30 days of purchase. Exchange can only be on same style number at Esprit Retail Stores only. If the size or color is not available at Esprit Retail Stores, we encourage you to return the unwanted item for a refund and place a new order. At this time exchanges cannot be made through the Esprit Online Store.
All returned items must be sent back with original tags attached and items must be unwashed, unused and undamaged. Products that include a hygiene sticker can only be returned if the sticker is still intact.
The Esprit online store only accepts returned goods purchased in the Esprit Online store.
You can return any item purchased at Esprit Online except for lingerie, fashion earrings, swimwear and items with hygience sticker within 30 days of purchase. This also includes SALE items.
Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund. Please contact Esprit Customer Service to discuss your faulty item. Download the Online Returns Form, complete and send back with faulty item. Esprit will pay all freight charges on faulty items.