Help Ordering Online
Help Ordering Online
Add items to your bag
Click on a product image you would like to buy. Select the size and colour you would like to order and click on the "add to bag" button. Out of stock items will be denoted by a grey shade on the size/colour. You can also adjust the quantity, or save the item for later.
Viewing Your Bag
You can review the items in your shopping bag at any time by clicking "view bag" button at the top left of the page. You can remove items or update quantity and apply any promo codes, then continue to secure checkout.
Click “secure checkout” when you are happy with selections. If you’re not already a logged in member, our checkout will prompt you to Log In or choose to checkout as a Guest.
Enter your Delivery information and Billing address, if different to delivery address.
Ensure you complete all fields marked with an * as they are mandatory. Please make sure your email address is correct so we can keep you updated regarding your order.
The shopping Bag will also show the discount amount you enjoy on this purchase if you logged in as Esprit Friends.
Your total purchase will reflect the discount associated with the member as well as any current promotion and offer.
Welcome Vouchers is not applicable on online store.
Next, enter your credit card details as indicated or select pay by PayPal. Please check your payment details carefully. When you are satisfied with the information please select the "Make payment" button. Please note, we only accept payment from credit cards issued within countries that we ship to.
Once the order is dispatched from the warehouse, you will receive email notification with your consignment number for tracking your parcel.
Once you have logged in with your Esprit Friends number and password (initially your date of birth) you can view all your Esprit Online store orders at a glance.
Help with Log In
For your first login, your password is the last 5 digits of your mobile number. If you do not have a mobile number saved, then hit 'forgot password' and you will be sent a new password. If you do not have a mobile or email saved, then you will need to create a new account. Alternatively, contact customer service and they can update your details over the phone.
It usually takes 24 hours to activate your membership account after you have registered online. You can then log in to Esprit Friends to update your personal details.
To change your password, please go to 'change my password' under 'My Account'. Enter your old password once and your new password twice and then click on 'save'.
Forgotten your password? Simply send an e-mail to customer service at firstname.lastname@example.org. You can also call Esprit Customer Service directly on the following numbers between 9am - 6pm Monday to Friday:
tel: 1800 81 8139
Still can not log in with your email address?
If you were an Esprit Friends member,please log in with your card number as the user name. Customer Service is also happy to assist if needed.