How does it work?
We are happy to refund any item except for lingerie, fashion earrings, swimwear and items with hygiene sticker within 30 days of purchase. Simply complete the Returns Form enclosed with your order, attach with receipt and return in any of our stores. Check the storefinder on our website for store details. Or you can contact Customer Services on 1800 818 139 for support.
Lost your form? Click "Download Returns Form" below, print and complete including reason for return, and attach to your return.
Once the refund has been processed, you will receive a confirmation email. Refunds will be issued through the same payment method used to make the original purchase. Please note it can take up to 2 weeks from the date you post your return for your account to be credited. It depends on your billing cycles for the refund to show on your statement.
You also can exchange except for lingerie, fashion earrings, swimwear and items with hygiene sticker within 30 days of purchase. Exchange can only be on same style number at Esprit Retail Stores only. If the size or color is not available at Esprit Retail Stores, we encourage you to return the unwanted item for a refund and place a new order. At this time exchanges cannot be made through the Esprit Online Store.
All returned items must be sent back with original tags attached and items must be unwashed, unused and undamaged. Products that include a hygiene sticker can only be returned if the sticker is still intact. Due to health reasons, lingerie, jewellery, watches, eyewear cannot be returned and exchanged.
The Esprit online store only accepts returned goods purchased in the Esprit Online store.
You can return items purchased at Esprit Online except for lingerie, fashion earrings, swimwear and items with hygiene sticker within 30 days of purchase. This also includes SALE items.
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact Esprit Customer Service on 1800 818 139 or email firstname.lastname@example.org to discuss your faulty item. Then download the Online Returns Form, complete and send back with faulty item. Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund. Esprit will pay all freight charges on faulty items.